The AI tool will transcribe emergency calls, while recognizing qualifying incidents and instantly notifying the Real Time ...

A new 911 Nurse Navigation program launched in June by American Medical Response and Stanislaus County aims to reduce the ...

Artificial intelligence is helping dispatchers locate callers faster, communicate across language barriers and, in some cases ...

After spending nearly $500 million taxpayer dollars to revamp California’s decades-old 911 system, the state has decided to reverse course and go back to a single statewide approach despite the ...

MetroSafe supervisor Justin Bagby said texters should be prepared to provide additional details upon reaching an operator.

The Think Family Database holds records on close to half a million people who live in the city of Bristol, England. For many years, few of them knew anything about it. Launched in 2016 by the Bristol ...

The 911 Nurse Navigation program connects callers with non-life-threatening medical concerns to a registered nurse who uses physician-approved guidelines to determine whether an alternative care ...

As a social worker for Pittsburgh’s co-response program, Jaime Gribben-Mahoney has spent the last three years helping people experiencing mental health crises Downtown. Sometimes that means sitting on ...

The FCC publicly releases the draft text of each item expected to be considered at the next Open Commission Meeting. One-page cover sheets are included in the public drafts to help summarize each item ...

When most people call 911, they expect to hear from a dispatcher, but in Arlington, some callers may now be connected directly to a registered nurse. The city's new Nurse Navigation Program, launched ...

(Left) Huanmei Wu, chair of the Department of Health Services, Administration and Policy at Temple University’s Barnett College of Public Health, and (Right) Dr. Terry Heiman-Patterson, director of ...